Software Training & Support
Kim Betz - Manager, GCS
Kim has several years of previous work experience in software technical support and has held supervisory positions in the past which gives her a solid background to be our support department manager.
Keith Brierly - Support Agent
Keith Brierly joined HAB in July 1999. Prior to joining HAB, Keith worked at the Housing Authority of LaSalle County Illinois for 12 years. His current responsibilities are as a Software Support Technician and Trainer.
Lynn Brom-Kuusisto - Support Agent
Lynn joined HAB in August 2015. Prior to joining us, she was actually an Encompass user while she was a Fiscal Director at an HRA. She holds a BA in Accounting, Business Admin, and MIS. Lynn put her degrees and experience to good use -- in positions for several non-profits, a for-profit where she was hands-on with financials, and for supervising staff. She really enjoys her training and support responsibilities in our HAB financial applications.
Denise Duss - Solution Consultant
Denise joined HAB in August 1998, after ten year’s experience at another software development company. She mainly supports tenant applications and conducts on-site and in-house training as well as many of our online training sessions.
Kari Hanson - Support Agent
Kari joined HAB in December 2014. Her prior experience in accounting was work performed at a financial institution. Her responsibilities include training and support of the HAB financial applications.
Adam Kruse - Support Agent
Adam joined HAB in February 2016. He previously worked at a non-profit agency for 13 years providing training and supervision for clients and staff. Adam’s current role at HAB involves support, on-line training, and document writing for the applicant/tenant modules.
Steve Lunde - Solution Consultant
Steve has many years experience in computerized accounting management. He currently assists in the support of our financial applications and HMS Encompass.
Ann Miller - Solution Consultant
Ann Miller has over 30 years experience in the field of Public Housing Information Management and holds a Public Housing Manager Certification (PHM). Her responsibilities include supervising software support. She also routinely performs data conversions and conducts on-site customer training.